Return & Refunds Policy
- supplied the incorrect item or
- the product is damaged or faulty upon delivery
- it be returned in its original packaging with all documentation, manuals and accessories or spare parts that accompany the item and
- the customer returns the product within seven (7) working days of receipt of the item and also confirms same by sending an email to sales@coffeeunplugged.co.za within the seven (7) working day period.
- any and all items returned must be shipped pre-paid and insured at customers cost. Coffee Unplugged (Pty) Ltd will not accept any responsibility for items that are lost or damaged in transit
We cannot offer exchanges or refunds for any coffee sold where the package has been opened or perforated in any way.
If we accidentally deliver the incorrect item to you, we will remedy this at our own cost and deliver the correct item and have the incorrect item collected.
If an item is delivered in a damaged state or missing any parts, Coffee Unplugged (Pty) Ltd must be notified in writing by email within seven (7) working days to sales@coffeeunplugged.co.za
The following will not be considered as defects:
- Damage arising from electrical surge
- Damage arising from incorrect installation
- Damage arising from any alterations made to the item
- Damage arising from failure to correctly operate the item
Items for repairs under guarantee must be packed properly to avoid any damage in transit. Coffee Unplugged (Pty) Ltd will accept no responsibility for damage due to insufficient protection from packaging item.